Early last week, the cats ran out of food. Frou has trouble with her urinary tract, so they both have been on Hill’s Prescription Diet c/d Multicare Feline with Chicken for Urinary Tract Health for over a year now with no problems. That is, until last week.
I went to the vet’s office and picked up a bag as usual, and brought it home. We gave the cats the typical amount and went to bed. The next morning, they hadn’t seemed to eat much, but that’s not always unusual, so we went to work. We didn’t start to worry until a day or two had gone by and they STILL hadn’t eaten anything, even with us trying to entice them to eat.
So I called the vet and they told me to call Science Diet. I gave them a call and they told me that they have a 100% guarantee on all their food for any reason, so I just needed to take it back to the place of purchase. Right then, I went back to the vet’s office – bag in hand – and they were out of that kind of food!! They also didn’t know how to process a return, so I had to hand over the bag of food that my cats hadn’t eaten ($65 value) AND buy a small bag of something different, with the understanding the vet’s office would figure out how to do a refund this week sometime. Since the cats have been so picky lately, we went with a small bag of the Hill’s Prescription Diet c/d Multicare Feline Urinary Stress with Chicken for Urinary Tract Health – similar to the original formula, but I didn’t want to buy another big bag and have them not eat it.
While they are eating now, it’s still not much – about half what they usually eat. Does anyone out there have any advice for me? I could buy their old food from Chewy.com, but I would hate to do that and have them reject it again! It wouldn’t exactly be easy to return…